Terms and Conditions
We operate a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original, undamaged packaging. You will also need the receipt or proof of purchase.
To make a return, you can contact us at the following address: contact@phonixhealth.com . Please note that returns should be sent to the following address:
AGEIS Laboratory (Autonomy, Gerontology, E-health, Imaging and Society),Room 316 of the Jean-Roget building, Faculty of Medicine and Pharmacy, Grenoble
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any return questions at contact@phonixhealth.com .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions or Non-Returnable Items Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day reflection period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@phonixhealth.com.